We started Top Locksmith & Garage in 2013 with one van and one phone number. Thirteen years later it's the same phone and the same two brothers picking up. Every call is dispatched to one of our own techs in Montreal, Laval or Longueuil — never auctioned off to a lead broker.
We hold BSP licence #602-1456 (Quebec's private-security regulator — mandatory for every working locksmith in this province). We carry full liability insurance. The service call is $50. Labour and parts are confirmed before the van leaves because the vague "starting at" ad is the oldest trick in this trade and we refuse to play it.
Quebec's private-security regulator licence — required by provincial law to legally operate a locksmith business here. Ask any competitor for theirs. Labour and parts warrantied 12 months.
Same dispatcher, same techs, same trucks. The service call stays $50 — no outsourced after-hours call centre.
Roughly 95% of our residential jobs open with single-pin picking or a bypass tool — no marks, no damage. Drilling is a last-resort decision we ask permission for, not a default.
Vans pre-stocked with Schlage, Kwikset, Weiser, Mul-T-Lock and Yale in standard finishes. Most lock changes and rekeys finish in one visit — no "we'll be back tomorrow with the part".
"Locked out on Saint-Denis in January. The service call was exactly what they said, the deadbolt opened without a scratch, and the tech knew the lock model before touching it." — Marie L., Plateau